Manager, Development Support

Job Details

Level: Manager
Job Location: World Food Program USA – Washington, DC
Remote Type: Hybrid in Washington, DC
Position Type: Full Time
Salary Range: $80,000 – $85,000 / year
Job Category: Fundraising

Position Overview

The Manager, Development Support is primarily responsible for managing donor care services and gift processing operations, as well as internal coordination of development team-wide projects, cultivation, solicitation, and stewardship related activities.

About World Food Program USA

World Food Program USA’s values provide the framework for how we behave and work together to reach our goals to feed and save the lives of the most vulnerable people around the world. Those values are:

Collaborative: We are all one team
Accountable: We own our work
Respectful: We are kind to each other
Inclusive: We champion diversity
Optimistic: We have a make it happen attitude

We are looking for applicants who embody these values and are invested in forwarding our mission.

Why Join Us?

  • We are a dynamic, forward leaning, financially stable organization.
  • You will be joining an effective, committed, high-performing group of colleagues who are well-regarded in the community.
  • This position will play a crucial role in aiding the organization in their mission of ending global hunger

Highlighted Responsibilities:

  • Lead the gift entry and gift administration process to ensure adherence to current business rules and accurate record keeping in SalesForce constituent database.
  • Manage the secure handling of donation mail received from donors and partners and facilitate successful deposit of checks.
  • Manage the gift acknowledgment processes to ensure letters adhere to tax guidelines, and donors are thanked and acknowledged in a timely and personalized manner commensurate with their level of giving.
  • Conduct and supervise donor care activities including servicing and tracking donor inquiries, and stewarding donors via phone, email, and mail.
  • Work in close collaboration with members of the various vertical teams within the department to ensure all fundraising, collateral and stewardship needs are met.
  • Partner with direct supervisor to monitor caging vendor and call center deliverables
  • Collaborate with direct supervisor to continually improve standard operating procedures with donor centricity in mind and in support of overall fundraising strategies for the organization.
  • Assist the Finance and Operations teams  in maintaining a seamless financial reconciliation each month and to coordinate activities as needed.
  • Supervise, mentor, and train associate level staff.
  • Provide support and execution for donor events as needed.
  • Stay up to date on organizational messaging around WFP programs, events, news to enhance donor care services.
  • Organize and attend meetings; take minutes as needed.
  • Other duties as assigned

Qualifications:

A well-qualified candidate will possess the following:

The successful Manager, Development Support will be committed to WFP USA’s programs, mission and goals.

Background

  • 4+ years of experience in donor relations, development operations, or related areas as part of a fundraising team
  • Experience in supervising and mentoring entry level and/or associate level employees
  • Bachelor’s degree or equivalent work experience
  • Relevant graduate degree is a plus

Knowledge and Experience

  • Strong familiarity with the donor development cycle, fundraising operations and donor care
  • Project management experience
  • Exceptional written and verbal communication skills
  • Strong analytical, editorial and proofreading skills
  • Demonstrated ability to manage workflow processes and schedules
  • Ability to coordinate input from multiple stakeholders
  • Prior experience working with external consultants
  • Experience with Microsoft Office with significant knowledge of Excel
  • Strong experience with Salesforce or other constituent relationship management softwares

Personal Characteristics and Work Style

  • Collaborative and team-oriented individual
  • Excellent interpersonal skills
  • Tact and diplomacy and ability appreciate different perspectives
  • Empathy and aptitude to relate to and work with diverse groups of individuals
  • Demonstrated ability to take initiative, work independently and anticipate needs
  • Ability to remain calm under pressure
  • Strong affinity for WFP USA’s mission and program priorities