Manager, Development Support

September 14, 2021

JOB DETAILS

  • Job Location: World Food Program USA – Washington, DC

POSITION DESCRIPTION

World Food Program USA, a nonprofit organization based in Washington, DC, proudly supports the mission of the United Nations World Food Programme by mobilizing American policymakers, businesses and individuals to advance the global movement to end hunger. Our leadership and support help to bolster an enduring American legacy of feeding families in need around the world.

The Manager, Development Support is primarily responsible for managing donor care services and gift processing operations, as well as internal coordination of development team-wide projects, cultivation, solicitation, and stewardship related activities.


GENERAL RESPONSIBILITIES

  • Managing donor acknowledgments processes to ensure donors are thanked and acknowledged in a timely and personalized manner commensurate with their level of giving
  • Oversee servicing of donor inquiries, gift registration, and accurate record-keeping in constituent database
  • Work in close collaboration with members of the individual, foundation, and corporate philanthropy teams to ensure all communication, collateral and stewardship needs are met
  • Lead and facilitate stewardship efforts, including related projects, vendor management, follow-up, and quality control
  • Coordinate the production of up-to-date stewardship collaterals in partnership with Global Program Specialist and other team members for use by the development team
  • Manage vendor relationships, and contracts related to donor care and gift processing
  • Ensure operational efficiency and consistency
  • Monitor costs; process invoices; and proactively identify and resolve potential cost overruns or other issues.
  • Work with operations team to maintain a seamless financial reconciliation each month
  • Supervise, mentor, and train associate-level staff
  • Other duties as assigned

QUALIFICATIONS

The successful Manager, Development Support will be committed to WFP USA’s programs, mission and goals.

Background

  • 3-5 years of experience in donor relations, development operations, or related areas as part of a fundraising team
  • Experience in supervising and mentoring entry-level and/or associate level employees
  • Experience managing and overseeing vendor relations
  • Bachelors degree or equivalent work experience
  • Relevant graduate degree is a plus

Knowledge and Experience

  • Strong familiarity with the donor development cycle, fundraising operation and donor care
  • Project management experience
  • Exceptional written and verbal communication skills
  • Strong analytical, editorial and proofreading skills
  • Demonstrated ability to manage workflow processes and schedules
  • Ability to coordinate input from multiple stakeholders
  • Prior experience working with external consultants
  • Experience with Microsoft Office with significant knowledge of Excel
  • Strong experience with Salesforce or other constituent relationship management software
  • Prior experience with budgets and revenue reports
  • Occasional travel to conferences and meetings

Personal Characteristics and Work Style

  • Collaborative and team-oriented individual
  • Excellent interpersonal skills
  • Tact and diplomacy and ability to appreciate different perspectives
  • Empathy and aptitude to relate to and work with diverse groups of individuals
  • Demonstrated ability to take initiative, work independently and anticipate needs
  • Ability to remain calm under pressure
  • Strong affinity for WFP USA’s mission and program priorities

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