Secretary and Development Committee Chair
WFP USA Board of Directors
Larry Darrow is UPS’s President and Group Manager of Global Business Services (GBS) responsible for managing transactional processes related to Customer Experience, Finance & Accounting, Information Services, and Human Resources. GBS is focused on streamlining transactional processes, prioritizing initiatives across the organization and delivering enterprise-wide solutions with the primary goals of creating and redesigning processes, enabling self-service, and improving business flexibility, time-to-market, innovation and customer experience.
Darrow chairs numerous cross-functional UPS committees that shape customer experience and has transitioned numerous segregated customer support centers into a consolidated and reliable global network spanning all geographic and business unit boundaries operating with consistent training, systems and processes.
A native of Akron, Ohio, Darrow began his UPS career in 1981 as a seasonal part-time package handler while attending the University of Cincinnati, where he received a Bachelor degree in Administrative Management. He also completed the University of Pennsylvania, Wharton School of Business studies in Advanced Management.
In his 31-year career with UPS, he has held various global positions of increasing responsibility in operations, sales, training, strategy and customer service. After various assignments throughout the United States and Europe, Darrow became the Europe Region Business Development Managing Director where he integrated UPS Europe’s sales organization through 21 company acquisitions. As Vice President of Sales Strategy, Darrow effectively synchronized the sales force to represent one company when UPS broadened its logistics portfolio by acquiring Menlo and Overnite Transportation to add freight forwarding and LTL services.